Juego responsable

10. Responsible Gambling

1. Gambling problems are associated with poor mental health and can manifest in depression, anxiety, and suicidal thoughts. They also have an adverse effect on family relationships, work, academic performance, and can lead to bankruptcy or crime.
   Gambling should be an enjoyable pastime and not a way to make money.
   Unfortunately, in some cases abuse of gambling can lead to problems. We take care of our customers and make every effort to provide a safe and reliable service which our customers can use without any damaging consequences.
2. Our company does not allow underage gambling (for persons under the age of 18).
   We do not advertise our products and services to minors or mentally vulnerable people. 
   We guarantee that our advertising, sponsorship, and marketing activities do not contain any information aimed at attracting underage persons to the Service.
3. If you share your computer with underage persons, you should make sure that they do not have access to usernames, passwords, and banking details.
   There is software available for limiting access to gambling, for example NetNanny and Cyber Patrol.
4. Our advertising campaigns and ads do not mislead customers or misrepresent the services that we offer. Customers are informed about their chances of winning and possible risks. Services are provided for payment, excessive spending is not encouraged. To test the level of your gambling addiction, please answer “Yes” or “No” to the questions below:
   1. Is your spending out of control?
   2. Do you typically borrow money or steal to continue gambling?
   3. Have you been spending less time with your family and loved ones lately?
   4. Have opinions of others about your activity on gambling Services started to irritate you?
   5. Have you lost interest in your hobbies or usual leisure activities? 
   6. Are you feeling depressed or sometimes even think of suicide because of losing?
   7. Have you ever lied to cover up the amount of time or money that you have spent on gambling?
      IIf you answered “Yes” to most of the questions above, then it is likely that you have a gambling problem.
5. It’s never too late to admit that you have an addiction and to address it. We value our customers and will certainly never contribute to the problem. Please read the following tips to help you reduce the risk of developing a gambling addiction:
   1. Do not consider gambling as your main source of income.
   2. Put a cap on the amount of money and time you want to spend and do not exceed the limits you set.
   3. Only gamble with money that you can afford to lose.
   4. Avoid the temptation to chase your losses.
   5. Do not gamble if you are under the influence of alcohol or drugs, or are feeling depressed.
6. For customers who want to set limits on their gambling, we offer a voluntary self-exclusion service, which allows you to close your account for one of the following periods: 1 month, 6 months or 1 year. To use this service, you will need to provide photos of documents confirming that you are the owner of the account (the list of required documents can vary at the discretion of the security department). Once your account has been verified successfully, you will be unable to access it for the specified time period. Users can request to end the self-exclusion period before it expires; however, the final decision rests with the Service’s management team. The number of requests to end the self-exclusion period is limited to 2 (two) times a month. If you exceed this limit, your request will be rejected. Your next request will only be considered after 30 (thirty) days from the date your request was refused. At the expiry of the self-exclusion period, you will be able to recommence full use of the Service without any restrictions.
7. During the self-exclusion period you must not attempt to open a new Account and you must accept that the Company shall have no financial liability and shall not be held otherwise accountable if you continue gambling or using a new Account with the Service under a different name or address.
8. Independent organizations
   Here you will find contact information for organizations that can help people experiencing problems with gambling and their friends and family.
   GA Gamblers Anonymous
   Phone: (+44) 0207 384 3040
   Web: www.gamblersanonymous.org/ga/
   Gam-Anon
   Phone: (+44) 08700 50 88 80
   Web: www.gamanon.org